Home
About us
Services/Products
Testimonials
Prices
FAQ
File Templates
File Specs
Shipping
Promo Rules
Contact Us
 
 

 Question topics:
Top Fifteen FAQs>>
Color Accuracy>>
General>>
Products>>
File Preparation>>
File Transfer>>
Shipping>>



   My postcard is only 4over1. Do I get a discount?
   What type of paper will my job be printed on?
   Will you print orders of 500?
   Do you accept Microsoft Publisher or Microsoft Word files?
   What is your turnaround time?
   I didn't see a place on your website for my credit card information.
   I have an exact reprint of an order. Do I get a discount?
   What is the "printed by OpenBoxVision.com" credit tagline?
   Does the "printed by OpenBoxVision.com" credit tagline appear on business cards?
   Can you print a different quantity than you have on your website?
   Do you offer mailing services?
   My job prints full color on ONLY 1 side (4/0). Is 4/0 cheaper than 4/4?
   What's the "STEP-BY-STEP" breakdown to ordering with OpenBoxVision.com?



   Will my printed job look exactly like it does on my computer monitor?
   Do I get some type of proof before my job is printed?
   What is SWOP?
   Will my printed job look exactly like it does on my computer printout?
   RGB vs. CMYK? Understanding the 2 is critical.



   What is your phone number and operating hours?
   How are you able to print full-color postcards, brochures and posters in as little as 24 hours when most other vendors need 1-2 weeks?
   Why 4OVER4 Printing?
   What methods of payment do you accept?
   Why pick OpenBoxVision.com over other competitors?
   Does OpenBoxVision.com offer a "quality assurance"?



   Can you print jobs that are not one of the standard sizes that you offer online?
   Can I order 1 or 2-color printing from OpenBoxVision.com?
   Will I always receive exactly the quantity I order?
   Can I split my postcard order into multiple lots?
   How much will my order weigh and how big is the box?
   Can I track my order on your website?
   Do your print anything besides postcards?
   Can I "combo" smaller size orders on a larger product size, i.e 8.5"x11"?
   What does "4/0", "4/1", or "4/4" actually mean?

   

   I created my files in a program other than the ones indicated on your site. What do I do?
   I designed my files, but I'm not sure if I did it right?
   Can I have a frame or border around my image?
   What is a bleed?
   My image is 72 dpi. IS that OK?
   What resolution should my files be?
   Can you print jobs that are not one of the standard sizes that you offer online?
   What does PDF stand for?
   What's the difference between the JPEG and TIFF formats?
   What is the preferred format to send files to OpenBoxVision.com?



   How do I send my files?
   Should I upload my files or just mail a disk to you?
   How do I know if I was successful in uploading my files and that you received them undamaged?
   What is "Stuff It" or "Zip It"?



   What methods of shipment do you offer?
   Where can I check shipping transit times?
   Does your turnaround time include shipping?
   Can I split my order and ship to multiple addresses?

What is your phone number and operating hours?
You can call us at 954 213 7434.

Our operating hours are from 10am to 6pm Monday thru Friday EST.
E-mail us at support@OpenBoxVision.com 24 hours a day.

Back To Top

How are you able to print full-color postcards, brochures and posters in as little as 24 hours when most other vendors need 1-2 weeks?
Simply put ... Volume. It is our mission to produce the highest quality full-color jobs at the absolute lowest prices and fastest turnaround. We print 24 hours a day, 6 days a week and produce over 2,500,000 postcards, brochures and posters a week.

Back To Top

Why 4OVER4 Printing?
Don't settle for 1 or 2 color printing, or even 4over1 printing. We produce 4OVER4 printing at prices rivaling those of 1 and 2 color counterparts. Here's some statistics to keep in mind:

1 People are 55% more likely to pick up a full-color mail piece first (with 4over1, 50:50 chance your first impression will be that of a black and white postcard)
2 Readers pay attention up to 82% longer with color
3 Use of color in printed material increases readership by up to 80%
4 Use of color on selling material can increase the likelihood of a purchase by 80% or more
5 Printed publications are perceived 60% better when color is added
6 Use of color in printed material increases retention on average of 65%
7 Brand identification is increased 70% when color is added.
8 Information is communicated up to 70% faster and 77% more effectively with color versus black and white
9 90% of advertising print dollars are spent on full color ads versus black and white
10 Use of color can increase motivation or participation by up to 80%

Click here for more information about the power of color.

Back To Top

Can you print jobs that are not one of the standard sizes that you offer online?
Yes we can. On the ORDER FORM, there are text links that read "Custom Size". Follow the instructions in the pop-up window and choose accordingly. If you have any problems with this step, you can send an email to support@OpenBoxVision.com or call us at 954 213 7434 from 10am-6pm EST.

Back To Top

What methods of payment do you accept?
We accept cash, money orders, certified/bank checks, Visa, MasterCard, Amex.

Back To Top

My postcard is only 4over1. Do I get a discount?
Unfortunately, our postcard pricing is the same whether your postcard is 4over0, 4over1, 4over2, or 4over4.

We produce 4over4 postcards cheaper and faster than most other postcard printers who only print 4over1.

In fact, we STRONGLY suggest that whether it is with us or with another vendor, you insist on 4over4 postcards. Studies have impressively indicated the effectiveness of any campaign where color is maximized. Click here for more information about the power of color.

Back To Top

Can I order 1 or 2-color printing from OpenBoxVision.com?
Yes you can. However, 1 or 2-color print jobs will be priced the same as 4-color. If you are using a PMS color, the PMS color will be converted to it's closest full color (CMYK) equivalent. Some colors have a tendency to noticeably shift in the conversion, so we suggest you consult with PANTONE's Solid to Process Guide which displays over 1,000 solid PANTONE (PMS) Colors, each shown alongside to its closest possible CMYK full-color process match. If you are a US customer, you can purchase a PANTONE guide at www.pantone.com.

Back To Top

What type of paper will my job be printed on?
(a) Cards:
All of our online prices for postcards, greeting cards, die-cuts and business cards are for jobs printed on our house stock which is 12pt coated two side (c/2/s) cardstock.

(b) 8.5"x11", 11"x17", Posters:
Our 8.5"x11", 11"x17" and poster jobs are either printed on 100# c/2/s text, or 12pt c/2/s cover. The price varies, so please consult the pricing tables.

Note: These are the ONLY TWO types of paper we print on. These are the only two choices you have at OpenBoxVision.com

Some information about the two types of paper:
100# c/2/s text:
USES: Brochures, Flyers, Sell Sheets, Product Sheets, Self-Mailers, Program Covers

A first line, premium sheet gloss coated on both sides. Similar in thickness to most magazine covers. 25% thicker and heavier than 80# c/2/s text which is a sheet offered in base pricing by most competitors. 100# feels thick and substantial in your hands.

12 pt c/2/s cardstock:
USES: Heavyweight Brochures, Oversized Postcards, Sell Sheets, Product Sheets, Self-Mailers, Catalog Covers

Same thick stock used for our postcards. A first line, premium sheet coated on both sides. Substantially thicker and heavier than 80# gloss cover and 100# gloss cover which is offered by most competitors. 12pt. feels thick and substantial in your hands.

Back To Top

Will I always receive exactly the quantity I order?
As per industry trade customs, "overruns and underruns not to exceed 10% of the quantity ordered shall constitute an acceptable delivery". However, we appreciate that when you order 1000 cards, you would like to receive 1000 cards. The overwhelming majority of time, we ship you more than you ordered, free of charge. All orders are "counted" on an electronic counting scale before shipping. Rarely, if ever, due to the inherent nature of the printing process, we may ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underruns up to 10%. Therefore, it is within the industry standard that a shipment of 4,500 pieces on a 5,000 order is an acceptable order. Although such a scenario falls within an acceptable delivery, it is never the case at OpenBoxVision.com. As mentioned, this scenario is the extreme exception and definitely not the rule. Nonetheless, if you plan to send your print job to a mailhouse, we recommend that you either order a greater quantity, or make someone at OpenBoxVision.com aware of your situation. Please keep in mind that if you are sending your postcards to a mailhouse or fulfillment center, there is also a trade standard of anywhere between 2-10% waste on the mailhouse's end. Please be sure to consult with your mailhouse before ordering.

Back To Top

Will you print orders of 500?
The answer is yes and no. When it comes to posters, brochures and newsletters, the answer is "YES". However, when it comes to postcards and business cards, the answer is "NO". We have read studies about the performance of direct mail pieces and have evaluated the response of dozens of tests we have done ourselves with promotional mailings of only 500 postcards. The quantity is so low that it produces either none to very few leads, which lends to it being an inadequate basis for evaluating the effectiveness of a campaign. Therefore, at least for general commercial applications, it is our strong belief that 500 is an inadequate and inferior quantity and we do not offer it to our customers.

Back To Top

Can I split my postcard order into multiple lots?
The price for our postcards is for one lot at the quantity ordered. For example, if you have a 4"x6" postcard that has a common front, but two versions for the back, you cannot order 2,500 of one lot and 2,500 of the second lot for $299 (the price for 5,000 4"x6" postcards). The price would be $229 for lot 1 and $229 for lot 2, namely, 2 times the price of 2,500 postcards.

Back To Top

How much will my order weigh and how big is the box?
For postcard orders, 5,000 4"x6" postcards weigh approximately 50 pounds and are packed in a box whose dimensions are 12"x12"x10.5". The maximum capacity for a box is 50 pounds. Therefore, 20,000 4"x6" postcards would weight 200 pounds and would be packed in 4 boxes. Below is a chart with weights for common size and quantity postcards

1,000 4"x6" postcards 10 pounds
2,500 4"x6" postcards 25 pounds
5,000 4"x6" postcards 50 pounds
1,000 6"x8" postcards 20 pounds
2,500 6"x8" postcards 50 pounds
5,000 6"x8" postcards 100 pounds (2 boxes)


Back To Top

Can I track my order on your website?
Yes. By clicking on "My Orders" and entering your username and password, you can check at what stage of production your job is in. In addition, you will be emailed updates as to what stage of production your order is in. Furthermore, when your order has been completed, you will be sent an email informing you of such, along with a link allowing you to track the UPS shipping of your order all from OpenBoxVision.com's website.

Back To Top

Do your print anything besides postcards?
YES. If you click on the "PRICE GUIDE" link on our website, you can see that we also print posters, 8.5"x11" sheets and 11"x17" sheets. An unfolded 8.5"x11" sheet is commonly used as product or sell sheet, or a company brochure when tri-folded. Unfolded 11"x17" sheets can be used as posters, or as newsletters/brochures when folded in half.

We are constantly looking for ways to better serve our customers. If there is a full-color project that you are working on and do not see it on our website, feel free to send us an email at support@OpenBoxVision.com outlining the specifications of your custom job. A OpenBoxVision.com representative will contact you with availability and pricing information.

Back To Top

Will my printed job look exactly like it does on my computer monitor?
(1) All monitors display colors using RGB colors (red, green, blue). Meanwhile, all printing presses print full-color images using other colors; the CMYK colors (cyan, magenta, yellow and black). The RGB color spectrum is larger than the CMYK color spectrum. As such, it is possible to create colors in RGB that you cannot make in CMYK. These colors are said to be "outside the CMYK color gamut". So if you are working in an photo editing program such as Adobe Photoshop, and are working in RGB mode, you can create colors that look great on your monitor, but are nonetheless impossible to print. This is because before a file can be printed on an offset press it must be converted to CMYK. If your image editing program has a "CMYK Preview" option, you should always work in that mode to allow you to gage the limitations of the CMYK color gamut. Otherwise, you should always work in CMYK mode.

(2) Let's assume that the file you created in Photoshop is in CMYK mode. First, your monitor is still using RGB colors to display the CMYK colors. This is the first limitation. Secondly, your monitor's calibration affects what you see on your screen and as such, colors on the printed card may vary from what you see on your screen. If your monitor is not calibrated, and 90% of the time consumer monitors are not calibrated, your artwork will look different than it would on a calibrated monitor. Because our printing is run in accordance to SWOP standards, printed pieces usually represent truer colors.

Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. DO NOT TRUST the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. Please keep in mind that OpenBoxVision.com does not guarantee color matching.

If precise color matching is critical, we strongly recommend purchasing a hard copy color proof from OpenBoxVision.com.


Back To Top

Do I get some type of proof before my job is printed?
You have two options:
(A) ONLINE PROOF
(B) HARD COPY COLOR PROOF

ONLINE PROOF ($0)We recommend this proof where “pleasing color” is acceptable. We create your own web page on our site for you to go view your proofs in color online. This service is free of charge. This is a great way to view your proof as soon as it is ready. You will receive an email to access your proof via our website. Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. Our online proofs are only meant to be a visual tool for proofing, and are only a rough draft of the final printed piece. Do not trust the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. OpenBoxVision.com will make every effort to print your job to industry accepted "pleasing color" standards, however we cannot guarantee exact color matching.

Advantages:
  • FREE!
    View your proof immediately after it has been made print ready
  • 98% of our customers use for this method and 99.1% have said that we have “met or exceeded their expectations” after receipt of final product.



  • HARD COPY COLOR PROOF ($75)
    If color matching is absolutely critical to your job, you can also request a hard copy color proof from OpenBoxVision.com. This may include cosmetics, color swatch samples or any subject that must be critically true to color. The cost for a color proof is $75. The